Email Support

Email
You may receive multiple email addresses containing your web site name. (Ex. johnsmith@yourname.com) Using your web site name in your email adds to the professional look of your business.

The features include:

• Multiple POP E-mail Accounts
• Multiple E-mail Aliases
• Secure SSL E-mail Encryption
• Sendmail w/Enhanced Anti-Spam Capabilities
• Full Custom CGI Execution Capability

Frequently Asked Questions
How do I set up my email in Outlook Express?
To configuring Outlook Express for email

• Click on the Tools Menu
• Click on "Accounts"
• Click the "Add" button
• Click on "Mail"
• Type your full name - click "Next"
• Enter your email address (AccountName@yourdomain.com*) - click "Next"
• Incoming mail server is a POP3 server.
• Incoming mail server is: pop.yourdomain.com*
• Outgoing (SMTP) mail server is:
  Please check with your ISP for their requirements for your Outgoing (SMTP) setting.

Some common settings are

• Adelphia: smtp.buf.adelphia.net
• Time Warner/ Roadrunner: smtp-server.rochester.rr.com
• FrontierNet: smtp.frontiernet.net
• Choice One: smtp.choiceone.net

• Enter your account name (do not enter the @yourdomain.com part)
• Enter your password. Check the "Remember Password" box if you don't want to type in your password every time you check your email (be aware that this may allow someone else to see your mail if they share your computer).

Other email programs work in a very similar manner as Outlook Express and will require the same information provided above.

* "yourdomain.com" refers to name of your web site. For example webessentials.com is our domain name. Do not enter the "www."

How do I test my email to see if it is set up correctly?
To test your email try sending an email to yourself and see if you receive it. Then try sending one to a friend and ask them to send one back to you. Click the SEND/RECV button to check your mail if you don't want to wait for Outlook Express to check it at its regular interval. If you are experiencing a problem with your email program or something related to your email account with WebEssentials, try sending and receiving email using a web browser and WebMail (see below). If WebMail works, but Outlook Express does not, then it is likely a problem with your Outlook Express settings.

How do I set how often Outlook Express checks my mail?
To change how often Outlook Express checks the email go to the Tools Menu and click on Options. There is a setting on the first screen for you to make your choice.

How do I check my mail through my web browser/WebMail?
You can use your email account through a web browser (Internet Explorer, Netscape or AOL) by typing "webmail" BEFORE your domain name. For example: webmail.yourdomain.com

Note - You don't need the "http://www."

Just enter your user name (account name) and password to get in. Most of the same functions found in Outlook Express are also available through WebMail and you can use it from any computer that has an Internet connection and a web browser.

How do I setup my iPhone for WebEssentials email?
1, TURN OFF WIFI to force it to use the cellular network
Go to SETTINGS, hit WIFI, Hit the ON/OFF button to turn off.

2. Setting up your new email account
From SETTINGS go to MAIL, CONTACTS, CALENDAR
Add Account...
Other
Add Mail Account

Enter:
Name: Your full name
Email: Your full email address
Password: Your email password
Description: optional

Hit NEXT

Select POP (at top of screen)

Enter:
Incoming Mail Server
Host Name: pop.webessentials.com
User Name: Your user name (not your whole email address, just the part before the @)
Password: Your email password

Outgoing Mail Server
Host Name: pop.webessentials.com
User Name: * leave blank *
Password: * leave blank *

Hit SAVE
Wait while "Verifying" (may take a few minutes)

When "Cannot Connect Using SSL" hit YES to try without SSL
Wait while "Verifying" (may take a few minutes)

DONE

Go to the MAIL app and send yourself an email to test that sending works.
Next, check your mail and make sure the test email comes in.

IMPORTANT: TURN WIFI BACK ON (if desired.)
Go to SETTINGS, hit WIFI, Hit the ON/OFF button to turn on.